Privacy Policy

Genovive USA Health & Weight Loss Inc. takes the privacy of our users and visitors seriously. This Privacy Policy explains what personal information we collect through genoviveusa.com, why we collect it, and how we handle it. By using our platform, you agree to the collection and use of information in accordance with this policy.

1. Company Information

Company: Genovive USA Health & Weight Loss Inc.

Address: 365 Canal St, New Orleans, LA 70130

Phone: (888) 779-8609

Email: support@genoviveusa.com

2. What We Collect

We collect information from you when you register, fill out forms, sign up for our programs, or interact with our content. We may also collect information automatically through your use of our website. This includes:

• Name, email address, and phone number provided when signing up or submitting inquiries
• Demographic details and health goals where voluntarily disclosed
• IP address, device type, operating system, and browsing activity
• Program participation data and engagement with digital tools
• Communications submitted to our support team

3. Purpose of Collection

We use the information we collect to provide and improve our services, deliver communications you have opted into, respond to inquiries, customize your experience on our platform, and meet our legal and operational obligations. Aggregated, anonymized data may be used for research and program development without identifying individual users.

4. Sharing of Information

We do not sell or rent personal information. We may share information with trusted service providers who assist with operations and communications, subject to confidentiality obligations. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging origination opt-in data and consent; this information will not be shared with any third parties.

5. SMS Consent Data

Information collected in connection with SMS opt-ins, including phone numbers and consent records, is kept separate from other data categories and will not be disclosed to any third party for marketing or promotional use under any circumstances.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and support marketing analytics. You may adjust your cookie preferences through your browser settings. Disabling cookies may limit access to certain features of our site.

7. Data Protection

We implement technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. While we maintain reasonable security practices, no transmission over the internet is entirely risk-free and we cannot guarantee absolute security.

8. Retention of Information

We retain your personal data for as long as your account or relationship with us is active, or as necessary to fulfill the purposes described in this policy. You may request deletion of your personal data at any time by reaching out to us at support@genoviveusa.com, subject to applicable legal requirements.

9. Your Privacy Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. Depending on your location, you may also have the right to restrict or object to certain processing activities. To exercise any of these rights, please contact us at the information below.

10. Changes to This Policy

Genovive USA Health & Weight Loss Inc. may update this Privacy Policy from time to time. Changes will be reflected on this page with the updated text. Your continued use of our platform following any update constitutes acceptance of the revised policy. We recommend checking this page periodically.

11. Contact Us

Genovive USA Health & Weight Loss Inc.

365 Canal St, New Orleans, LA 70130

Phone: (888) 779-8609

Email: support@genoviveusa.com

‍